Your ServiceNow partner for customized solutions

With roots in software development as well as IT and management consulting, Netlution advises and supports in all aspects of digitalization. We have been a ServiceNow partner for services, sales and technology since 2013, implementing complex projects as a service provider and building interfaces and connections to our customers’ existing systems. The ServiceNow platform is our central solution for enterprise service management. We also support you with our experience in areas such as operations, human resources, customer service, finance, production management and project planning.

Let’s exploit the full potential of ServiceNow together!

since 2012

ServiceNow partner

200+

completed projects

4,7/5

customer satisfaction

Our customers

Success stories

Our goal: to create added value. Find out which projects we have already successfully implemented for well-known companies.

An application for coordinating IT return and replacement processes was developed for a major German automotive customer. Due to the high level of customization required, a specific app engine solution within the ServiceNow platform was chosen.

A backend application was created that enables role-based configuration of the processes, as well as a user-friendly service portal interface for device return and exchange with individualized notifications and process tracking. The solution offers flexible customization options and supports various return and exchange campaigns.

ServiceNow products used: App Engine, ITAM

Netlution handed over the global request management for data centers, databases and web services to a customer team within 12 months. This was achieved through a detailed transition that included partnership-based collaboration, process analysis, optimization and structured resource planning. The transition was supported by a clear roadmap, KPI frameworks, playbooks and training.

The transition enabled cost-saving measures to be implemented, automation opportunities to be identified and introduced and the documentation of workflows to be updated and maintained. Compliance with the SLAs was ensured at all times.

ServiceNow products used: HRSD

The customer wanted to outsource operational support for the ServiceNow platform and replace highly individualized solutions with best-practice implementations. The task was to secure operations through incident processing and ensure maintenance. To this end, relevant information was handed over, a cooperation model with regular meetings was established and ServiceNow instances were regularly tested. The benefits were a more stable platform, a return to best practices, efficient collaboration and fast ticket processing to ensure operations.

ServiceNow products used: ITSM, CSM

As part of the digital transformation and employee growth, the client wanted to future-proof HR service management, with Germany serving as a model for the global rollout. The first step was to document and analyze the processes and systems, followed by consolidation and optimization. The implementation took place with the introduction of HRSD on the ServiceNow platform. This involved standardizing processes, developing a user-friendly interface and integrating various HR systems. The benefits were a modernized, user-friendly platform, increased transparency, improved processing times and a future-proof solution for HR service management.

ServiceNow products used: ITSM, ITOM, ITAM, HRSD

For a leading German semiconductor equipment manufacturer, ServiceNow was implemented for ITSM, CSM and PMO processes, in particular for the IT service and demand management processes of the internal production IT. The project was divided into streams and implemented in three releases: Analysis and optimization of existing processes, agile implementation in ServiceNow and iterative improvements based on practical experience.

Over time, the ServiceNow environment was expanded to include project and demand management as well as an end user portal. Customer support processes including maintenance, time recording and travel accounting were also integrated. The CMDB was separated and supplemented with non-IT elements.

ServiceNow products used: ITSM, CSM

The ServiceNow platform was introduced as a global IT service management solution and replaced the regional Matrix42 ticket management solution. In addition to the technical implementation, the focus was on enabling the organization and the handover to a new global IT service provider. The implementation was agile with best practices and minimal customization. Benefits include simpler ticket handling, seamless IT integration, a user-centric design, global standards for regional services and a future-proof ITSM platform for a growing company.

ServiceNow products used: ITSM, ITAM

The existing asset management solution (Matrix42) was replaced by ServiceNow Software Asset Management (SAM) and integrated into an existing ITSM, ITOM Visibility and SPM platform. Discovery functions were expanded and a company-wide SAM solution architecture was developed. The rollout initially took place in Germany, with planned international expansion. The focus was on an out-of-the-box configuration with targeted adjustments. The result is a consolidated database and holistic consulting and implementation of ServiceNow SAM.

ServiceNow products used: ITSM, ITOM, SPM, ITAM (SAM)

A ServiceNow CMDB and asset management processes were implemented for a global security technology group in order to consolidate the heterogeneous data and process landscape. After the introduction of basic ITIL processes, ServiceNow was used as the central data source. By analyzing the source systems and using discovery, a service-oriented CMDB with service mapping was created. Building on this, asset management processes for hardware were implemented, primarily with ServiceNow standard processes.

The project led to improved data quality, optimized provisioning and cost reduction and was later expanded to include software asset management.

ServiceNow products used: ITSM, CMDB, ITAM

An application for digital visitor registration and access management was developed for an international security technology group. Due to complex, globally varying requirements, an individual app engine solution was implemented on the existing ServiceNow platform.

Following scoping workshops and requirements analysis, the software was implemented in an agile manner, with close integration of customer feedback. The solution is now used at the five largest locations worldwide, replacing the previous paper-based process and enabling more efficient, standardized and traceable access management.

ServiceNow products used: App Engine

The ServiceNow Software Asset Management (SAM) solution was integrated into an existing ITSM and ITOM Visibility platform within a regulated environment. After scoping workshops and data analysis, the basic installation was carried out, supplemented by customizations according to best practices and the introduction of publisher packs for software metering. Close coordination with other service providers ensured a smooth implementation. The result is an optimized SAM process landscape that takes regulatory requirements into account.

ServiceNow products used: ITSM, ITAM (SAM), ITOM

The ServiceNow platform was introduced as a central enterprise service management solution for the customer. Following a tool evaluation and a proof of value, a long-term roadmap was drawn up. The implementation followed best practices, an agile methodology and minimal customizing.

Key benefits include the standardization of the IT landscape, ITIL-based processes, a modern user experience, automation and greater transparency and efficiency in IT operations.

ServiceNow products used: ITSM, ITOM, ITAM (HAM), SecOps

The task was to optimize the already implemented ServiceNow HR Service Delivery by making better use of existing functions, expanding the HR service catalog and improving user-friendliness. At the same time, the governance for the ServiceNow platform and a suitable project approach were developed. The approach included technical and procedural due diligence, the establishment of agile product teams, the development of standards and guidelines as well as intensive rapid prototyping.

The benefits were an improved implementation of HR requirements, an increase in HR capabilities from 20% to 60%, higher user satisfaction and increased automation through workflows.

ServiceNow products used: HRSD

The ServiceNow platform was introduced to unite internal and external IT processes in a standardized system. By using ITSM for CSM, a modern, ITIL-based platform was created that enables both internally standardized IT processes and externally improved customer service. The implementation was agile with best practices and minimal individualization.

The benefits are a harmonized IT landscape, higher process quality, a service-oriented CMDB and a transparent, efficient way of working.

ServiceNow products used: HRSD

The customer’s task was to ensure the ongoing operation and maintenance of the ServiceNow platform. Support was also offered for the implementation of additional requirements when internal resources were exhausted or special expertise was required. The procedure included the integration of relevant information, the establishment of a cooperation model, regular testing according to best practices and the processing of 2nd and 3rd level tickets. The benefits were stable and performance-optimized ServiceNow instances, efficient collaboration, fast ticket processing and proactive planning of release changes.

ServiceNow products used: ITSM, ITOM

Our ServiceNow capabilities

We make your workflows efficient – with our expertise in the following ServiceNow areas:

Technology Workflows

Integrated Risk Management
Security Operations
ITSM/DevOps
ITOM & ITAM
SPM

Employee Workflows

Workplace Service Delivery
HR Service Delivery

Customer Workflows

Customer Service Management

Creator Workflows

Automation Engine
App Engine

The road to success

In the past, our holistic approach has proven its worth as a guide on the path to digital transformation. We are there right from the start and accompany you every step of the way.

1. Exchange

The first step is for you to get to know us and us to get to know you. We will introduce you to our portfolio and the ServiceNow platform in detail.

2. Strategy development

Together, we consider where you want to go and develop a digitalization and transformation strategy.

3. Planning

In the next step, we take over the holistic project planning, which is based on Scrum and Agile approaches, among others.

4. Implementation

We design and implement your customized solution based on best practices and experience.

5. Quality assurance

We then take care of testing and user enabling/training to get your employees ready for ServiceNow.

6. Operations

We ensure updates and upgrades and follow a CIP approach to constantly optimize your solution and platform ecosystem.

Always at your side – our ServiceNow contacts

Do you have any questions or would you like some non-binding advice? Feel free to contact us – we will be happy to help and advise you.

  • Peter Stedler

  • CEO

  • Peter.Stedler@netlution.de

  • LinkedIn

  • Steffen Fuhrmann

  • Vice President ServiceNow & AI

  • Steffen.Fuhrmann@netlution.de

  • LinkedIn

  • Sebastian Pangels

  • Vice President Business Development

  • Sebastian.Pangels@netlution.de

  • LinkedIn

  • Sebastian Reinmann

  • ServiceNow Lead Architect

  • Sebastian.Reinmann@netlution.de

  • LinkedIn

Why Netlution?

Quality

Our processes are based on the highest quality standards.

Know-how

In-depth understanding of technologies that goes far beyond the platform level.

Flexibility

Always in focus: your individual requirements.

Understanding

We know the market and organizational structures and processes, including those of large corporations.

Expert teams

Our teams of experts work closely with you.

Synergies

We create synergies through experience in different technology areas.

Further information and materials

Would you like to find out more? Discover exclusive content about ServiceNow and current IT topics: In our download center, we provide you with high-quality resources such as white papers, webinar recordings, guides and checklists free of charge. Benefit from our expertise and always stay up to date – compact and practical, ready for you to download.


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    Start your digital transformation journey now!

    Efficient workflows that save time and money – let us show you how your enterprise service management can be taken to a new level with ServiceNow and take the opportunity of a non-binding consultation now! We look forward to hearing from you.


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