Service Operations with ServiceNow
Service Operations is the combination of IT Service Management and IT Operations Management on one platform. It combines the practical aspects of technology with service delivery to accelerate innovation. In addition, AI-powered approaches enable the automation of IT service and IT operations and can reduce response times, reduce employee workload and increase productivity while saving costs and improving the service experience.
Start your enterprise service management with the powerful service operations capabilities of the ServiceNow platform and let’s find out together how we can optimize your service operations.
Our quickstart approach for the rapid implementation of ServiceNow
Netlution’s standardized Quickstart Packages for Service Operations help you to introduce the ServiceNow platform quickly and easily. We focus on the most important processes and data. Our approach is based on the proven ServiceNow NOW Create methodology. With the out-of-the-box capabilities of the ServiceNow platform combined with standard configurations, you can start the journey to your digital future today.
Our Quickstart packages
To get the most out of the ServiceNow platform right from the start, we recommend combining IT Service Management and IT Operations Management to achieve optimized IT operations with end-to-end processes. To make it easier for you to get started, we offer three lucrative packages. Get the package that best suits your business needs and goals.
Get started quickly with ServiceNow – the foundation for efficient and intelligent processes with our Bronze package.
The Bronze package is ideal for getting started with ServiceNow. You receive a ready-to-use platform for a quick and easy start and a perfect basis for later modifications and enhancements (Silver and Gold packages).
With our Silver package, you receive the ServiceNow platform in an out-of-the-box configuration and ready for immediate use.
IT service management processes, such as incident management or change management, as well as powerful IT operations functionalities, such as discovery, are available to you. All combined in one CMDB on one platform.
The Gold package offers a ServiceNow platform that is customized to your needs.
In addition to customization to your requirements, you benefit from additional and sophisticated functionalities such as Digital Portfolio Management or integration with Microsoft Teams. We customize the ServiceNow platform according to your requirements and offer even more functionalities.
Bronze package
IT Service Management
Incident Management
Knowledge Management light
Service Catalog with 1 orderable service
Service Operator Workspace
1 Training Session*
IT Operations Management
Discovery for 1 network segment or manual import of 3 CI classes
1 Training Session*
Silver package
IT Service Management
Incident Management
Problem Management
Change Management
Knowledge Management
Service Catalog with 1 orderable service
Service Operator Workspace
1 Training Session*
IT Operations Management
Discovery for 1 CI class or Agent Client Collector
1 Training Session*
Gold package
IT Service Management
Incident Management
Problem Management
Change Management
Knowledge Management
Service Catalog with 3 orderable services
Service Operator Workspace
Digital Portfolio Management
Performance Analytics
Teams Integration
3 Training Sessions*
IT Operations Management
Discovery for 3 CI classes or Agent Client Collector
Service Mapping for 3 applications
3 Training Sessions*
*The training sessions are product-specific, typically last 2 hours and are designed to facilitate practical work with the ServiceNow platform. ServiceNow licenses are not included and must be purchased separately.
Regardless of which package you choose, your ServiceNow platform will be up and running within a few weeks:
Why Netlution?
Start your digital transformation journey now!
Contact us and arrange a non-binding consultation with us – we look forward to hearing from you.