Brief description:

With its adaptive approach, Netlution is developing a special managed service for a major broadcaster in Germany. A team of experts tailored precisely to the task extends the existing service with a 24×7 on-call service.

Situation:

The broadcaster operates more than 5,000 systems on a virtual Linux and Microsoft environment. The virtual hosts are distributed across almost 40 VMware hosts and around 80 Hyper-V hosts at the three locations in Baden-Baden, Mainz and Stuttgart, as well as the external locations worldwide. Netlution supports the customer with its adaptive services for operation and consulting under the specification of an operating model specially adapted to the needs in order to ensure a high-quality, stable and economical operation and further development of the infrastructure for this server landscape with the virtualization systems. In addition, we advise the customer on the further development of the server landscape and provide a 24×7 on-call service.

The portfolio includes the following tasks, for example:

Operation, support and ensuring the operation of the basic infrastructure

  • Planning, evaluation and implementation of patch management for Linux operating systems
  • Operational operation of Linux operating systems
  • Hyper-V: Support consulting / planning & operation
  • VMware ESX: Support consulting / planning & operation

Interdisciplinary, rotating on-call model integrated 24 x 7.

Netlution solution:

A customized, adaptive IT operating and service package provides the customer with comprehensive support. The skill level mix ensures that Netlution can provide support according to the different requirements.

Project duration:

The Special Managed Service with a 24×7 on-call service was launched in 2007 and the framework agreement expired on December 31, 2020.

Netlution services:

Netlution is fully responsible for the operation and further development of the Linux systems as well as the VMware and HyperV environment. In addition, Netlution supports the customer with a multidisciplinary team, which is integrated in a rotating on-call model of 24 x 7 on-call service in the 2nd and 3rd level areas.