Remote support for modern IT organisations

LogMeIn Rescue is the enterprise remote support solution for corporations and organisations with the highest security requirements. For over 20 years, LogMeIn has been helping IT teams to support staff and end users worldwide securely and efficiently – with seamless integration into platforms such as ServiceNow and Nexthink. As a LogMeIn partner, Netlution acts as the interface, ensuring optimal customisation and implementation, as well as smooth processes.

Let’s bring efficiency and transparency to your service desk!

Areas of application for LogMeIn Rescue

LogMeIn Rescue is an enterprise-grade remote support solution for organisations that need to provide reliable support for business-critical systems, staff and customers.

Typical use cases:

  • IT Service Desk and Enterprise Helpdesk
  • End-user support for hybrid and global workplaces
  • Support for field staff and remote workers
  • Technical customer support and contact centre
  • Support for end devices such as Windows, macOS, iOS and Android
  • Support for regulated sectors such as finance, healthcare and the public sector
  • Integration with ITSM, ITOM and Digital Employee Experience processes

Benefits of LogMeIn Rescue

LogMeIn Rescue stands for enterprise-grade security, rapid problem resolution, seamless integration into the IT service ecosystem, global scalability and future-proof, AI-powered remote support.

Enterprise security without compromise

designed for organisations with the most stringent requirements in terms of access control, compliance, documentation, governance and data protection.

Fast and reliable problem-solving

secure remote support in a matter of seconds for business-critical IT environments.

Seamless integration into the IT service ecosystem

with pre-configured integrations for platforms such as ServiceNow and Nexthink.

Future-proof support through AI-powered automation

for faster diagnoses, more efficient processes and better service outcomes, whilst maintaining full control and transparency.

LogMeIn Rescue and Nexthink for maximum transparency

 

The combination of LogMeIn Rescue and Nexthink brings together real-time visibility into the digital workplace with direct remote support. From insights to action through automated processes.

Faster root cause analysis

Nexthink provides real-time information on devices, applications and the user experience. Support staff receive valuable diagnostic data even before a remote session begins, enabling them to pinpoint issues more quickly.

Higher first-time fix rate

Thanks to direct access to device information and the seamless handover to a rescue session, faults can often be resolved at the very first point of contact.

Proactive IT support

IT teams can identify issues that require human intervention before users open a ticket and take immediate action via Rescue. This reduces downtime and boosts staff satisfaction.

A Better Digital Employee Experience

The combination of transparency, analytics and immediate support when needed creates a seamless service experience for staff across the entire organisation.

Collaboration within the IT service ecosystem with ServiceNow

 

LogMeIn Rescue, Nexthink and ServiceNow are joining forces to create a future-proof IT service ecosystem that helps organisations identify incidents more quickly, handle them efficiently and resolve them permanently. Nexthink provides proactive solutions and real-time visibility into devices and the user experience, whilst LogMeIn Rescue enables secure remote support, highly granular access controls and session recording, all whilst ensuring consistent documentation within ServiceNow. The result is automated workflows, shorter resolution times, higher service quality and a modern support model that scales to meet the demands of global enterprise environments.

Netlution: a partner by your side

Quality

Our processes are based on the highest quality standards.

Know-how

In-depth understanding of technologies that goes far beyond the platform level.

Flexibility

Always in focus: your individual requirements.

Understanding

We know the market and organizational structures and processes, including those of large corporations.

Expert teams

Our teams of experts work closely with you.

Synergies

We create synergies through experience in different technology areas.

Ensure your IT service operations are proactive, data-driven and future-proof!

Lay the foundations for faster and smarter support – take advantage of this opportunity for a no-obligation consultation today! We look forward to hearing from you.


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