What do the n_Remote Enterprise Services offer me?
With our n_Remote Enterprise Services, we have our customers’ backs when it comes to complex IT services with high criticality.
As an integral part of our customers’ IT organization, our Netlution expert teams are responsible for infrastructure and application services. The teams and services are fully adapted to the customer’s organization and processes and managed completely autonomously by Netlution.
Under what conditions are the n_Remote Enterprise Services (n_RES) useful?
The n_RES are particularly suitable for IT infrastructure & application services that
- are complex IT services (non-commodity).
- require teams of experts (usually 3rd level).
- have high quality standards.
- are not easy to standardize.
- are organizationally unsuitable for offshore & nearshore concepts.
In this way, we often close the gap between the service portfolio of large IT service providers that offer standardized services and the individual needs of our customers for more complex tasks.
What do the n_Remote Enterprise Services look like in practice?
The Netlution expert teams always integrate seamlessly into the existing, individual IT organizations and processes of our customers.
This includes the incorporation and use of customer-specific systems and tools (e.g. VPN, reporting and ticketing systems, administration tools, etc.) including the associated processes.
Friction losses due to, for example, the use of in-house, service provider-specific systems and tools as well as the adaptation of any processes, as is the case when using scalable standard services, are eliminated.
This enables us to guarantee flexible, highly efficient and cost-effective non-commodity infrastructure and application services.
What are the actual benefits of providing support as part of a team?
Each of our customers’ environments is different. In most cases, the same or similar technologies are used in different constellations and forms.
By providing services organized in expert teams of employees from the regional environment of our customers, we ensure a comprehensive service with the highest standards of expertise and quality.
The individual members of the respective teams have specialist knowledge, which is put together individually, needs-oriented and perfectly tailored to the respective customer situation.
Even if individual team members are on vacation or sick, you can always rely on a consistently competent service.
The many years of close cooperation between individual IT experts, some of whom work across customer and team boundaries, the continuous exchange of know-how and the experience and best practices of other customer environments have enabled Netlution to build and establish an organization and processes that optimally address the challenges and demands of complex IT services.