In addition to standard operating services, which are provided by large IT service providers as standard services, enterprise IT environments still require complex, individualized 3rd level services that require tailor-made solutions.

Tasks that should not be outsourced to the offshore and nearshore sector for compliance and security reasons must also be mapped economically.

The aim of our 3rd level special services is to solve these tasks through tailor-made service structures, individual service management and proven organizational and technological expertise, as well as to take responsibility for the 3rd level operational services for your complex, highly specialized services.

Whether through 24/7 deployment, on-call service, scalable and experienced teams of experts – whether on-site or remote – with our adaptive 3rd level special services, we create the highest service quality while ensuring cost-effectiveness at the same time.

Business Requirements

Special Services Consulting & Architecture

Together with your IT organization, we analyse your individual requirements and design a tailor-made solution. We provide you with end-to-end technical and organizational support in all phases – from modelling to the introduction of your new service infrastructure.

  • Business case analysis
  • Design / Planning
  • Technical evaluation
  • Project & Change Management

With our adaptive services – in a rolling deployment model and 24/7 – we take responsibility for the smooth operation of your special services at 3rd level.
To ensure cost-effectiveness, we continuously automate and optimize the service structures – both technically and organizationally.
The Netlution expert teams integrate seamlessly into your existing IT organization and processes – as a self-sufficient unit onsite or remotely.

  • Ongoing Operations
  • 7/24 On-Call Duty incl. NOC Services
  • Automation
  • Security
  • Monitoring & Reporting

The management and further development of complex, individual special services requires the use of current and innovative technologies.
With the appropriate foresight and the use of innovative, customized tools, technologies and methods, we create the basis for a secure, future-proof service structure.
This enables us to react quickly and flexibly to changing business or market developments.

  • Design / Plan
  • Configuration / Customizing
  • Enhancements / Migrations
  • Optimization / Automation

e.g. Core Platform, Directory, File & Database, IAM, Communication & Collaboration, Citrix Desktops

Private Cloud (e.g.: Microsoft, VMware, Linux, Openstack)